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Trade Support

This support page is for Interpet Ltd TRADE CUSTOMERS. For all trade account or product enquiries, or to become an Interpet customer, please contact Customer Care or your Area Sales Manager. There is also a wealth of product and pet/aquarium care information and FAQs on our brand websites that may answer your query (links below).

If you are a CONSUMER/END USER experiencing an issue with a product that is still within its guarantee, please return to your retailer with proof of purchase. Our brand websites are full of useful support information and FAQs, so please visit them for help with any issues (see below for links).

Please be aware we are a manufacturer and do not sell to the general public. To find our products for sale, please visit your local pet or aquatics store or search for our products through your preferred online retailer.

Sales

If you have a sales enquiry, would like to place an order or discuss an existing order, please contact Sales and Customer Care by email: SalesEmail@interpet.co.uk or call +44 (0)1306 873818

To contact your ASM, please call their mobile or email them directly.

To become an Interpet customer, please register your interest at our trade customer portal: https://trade.interpet.co.uk

Accounts

For all invoicing, payment or accounts queries, please contact our Accounts office via e-mail accounts@interpet.co.uk or telephone +44 (0)1306 873839.

Returns

For our returns policy, please refer to your copy of our business Terms & Conditions that you received when opening your account. 

If your delivery has been damaged or there are shortages in your order, the quickest and easiest route is to send an e-mail to returns@interpet.co.uk with full order details.

Catalogues, images, resources and marketing

For a copy of our most recent catalogue, click the links below:

Pet Brands Catalogue

Aquatics Brands Catalogue

For any marketing resources and PR enquiries, in the first instance, please email CustomerCare@interpet.co.uk who will point you to the correct colleague to help you.

Access to images is via our secure online images library. For a log in and password please e-mail your name, business name, account number (for customers) to: CustomerCare@interpet.co.uk

Manufacturing

For all factory and manufacturing enquiries, please e-mail: manufacturing@interpet.co.uk

Brands

Interpet

LINKS TO INTERPET SUPPORT FOR TRADE AND CONSUMERS

Aquarium, fishkeeping or product support

Everyday FAQs

Treatment dosage calculator

Diagnose what’s wrong with your fish or water quality

These links will take you to our brand website: www.interpet.co.uk.

For help with a faulty or damaged product that is within warranty, please return it with your proof of purchase to your retailer.

Blagdon

LINKS TO BLAGDON INFORMATION AND SUPPORT FOR TRADE AND CONSUMERS

Pond, water gardening, fishkeeping or product support 

Everyday FAQs

Treatment dosage calculator

Diagnose what’s wrong with your fish or pond

Spare parts

These links will take you to our brand website: www.blagdonwatergardening.co.uk

For help with a faulty or damaged product that is within warranty, please return it with your proof of purchase to your retailer.

Nylabone

LINKS TO NYLABONE SUPPORT FOR TRADE AND CONSUMERS

‘Which Nylabone for my dog?’ Product selection tool 

Everyday FAQs

Why dogs chew

Dental care

These links will take you to our brand website: www.nylabone.co.uk

For help with a faulty or damaged product, please return it with your proof of purchase to your retailer.

Mikki

LINKS TO TRADE AND CONSUMER INFORMATION FROM MIKKI

Puppy & kitten

Grooming

Training

Care

These links will take you to our brand website: www.mikkipet.com

For help with a faulty or damaged product, please return it with your proof of purchase to your retailer.

Pet Other

Please see below links to the relevant FAQs

PetLove & Mighty Mutts

Mighty Mutts Guarantee Information

Central Pet Brands – Four Paws, Kaytee (Superpet) & K&H

For help with a faulty or damaged product that is within warranty, please return it with your proof of purchase to your retailer.

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